Manager of Health Information Management, Patient Registration and Virtual Care

Manager - Health Information Management, Patient Registration and Virtual Care

Position Overview

Responsible for the operations and day to day flow of the Health Information Management, Patient Registration and Virtual Care Departments, strategic leadership, quality improvement, digital health, privacy, data governance, and patient experience.

Position Responsibilities

Data governance, Information stewardship, Health data quality, AI readiness and digital transformation, Privacy and Security awareness.
Quality improvements and LEAN initiatives
Performance metrics and KPI reporting
Lead Health Information Management operations, ensuring accurate record processing, coding, chart completion, release of information, and data quality.
Develop and oversee policies, compliance, operational performance, budgeting, staffing, and continuous improvement
Oversee 24/7 Patient Registration services, ensuring accurate patient registration and demographic data through quality monitoring and audits.
Lead process improvements and collaborate with clinical and operational teams to support efficient patient flow and service delivery.
Oversee 24/7 physician locating, switchboard, and hospital communication services while ensuring operational readiness of emergency code, overhead paging, and downtime communication processes
Provide leadership, coaching, and performance management to staff; resolve employee and patient concerns; communicate organizational initiatives; and ensure compliance with regulatory, education, and certification requirements.
Adheres to Occupational Health & Safety responsibilities
Promotes a culture of safety which encourages prevention, reduces errors and safeguards patients from harm
Work is subject to broad functional policies and goals, i.e., given a wide degree of independence to achieve operational results provided activities meet operation policies and precedent
Works in close partnership with Clinical Leadership, Medical Affairs, Decision Support and other administrative leaders to support high-quality data for patient care, reporting, and planning.
External: Vendors, Ontario Health (OH), Ontario Health Teams (OHT), Telemedicine/OTN

Must possess the ability to provide effective services to clients/patients in both English and French. Individuals who do not meet the language requirements of this posting are invited to submit their résumé for future consideration.

Starting salary of $62.17/hour; $121,231.50/year ranges to 69.89/hour; $136,285.50/year

Position Requirements

Education:

Bachelor’s Degree or college Diploma in Health Information Management (CHIM)
Active membership in the Canadian Health Information Management Association (CHIMA) is mandatory
Participation in mandatory Continuing Professional Education (CPE) Program, as defined by the governing regulations, in order to continue to use their professional designation required. Maintains active CHIMA Membership (payment of annual dues) required.

Experience:

Customer Service Experience Required
Familiarity with coding standards (DAD, NACRS, OMHRS, RAI), and Microsoft Office tools

Knowledge of health information systems and privacy legislation

Knowledge and experience working in Telemedicine considered an asset

Competencies:

Provides and fosters excellent customer service
Possess good judgement and ability to make independent decisions

Ability to use conflict resolution

Strong commitment to quality and sustainability
Acts decisively

Other:

Knowledge of information management trends, CIHI standards, Accreditation Canada standards, and healthcare legislation (e.g., Personal Health Information Act (PHIPA), Public Hospitals Act, Excellent Care for All Act (ECFAA), Mental Health Act

July 6, 2026

The Details

Working at the TADH
Title	Manager – Health Information Management, Patient Registration and Virtual Care
Department	Health Records
Position Status	Full-Time
Hours of Work	37.5
Rate of Pay	Starting salary of $62.17/hour; $121,231.50/year ranges to 69.89/hour; $136,285.50/year
Benefits	Health Care Ontario Pension Plan (HOOPP) Health and Dental Benefits (BlueCross)
Deadline	On-going until filled

Manager of Health Information Management, Patient Registration and Virtual Care

Manager - Health Information Management, Patient Registration and Virtual Care

Position Overview

Position Responsibilities

Position Requirements

July 6, 2026

The Details

Manager - Health Information Management, Patient Registration and Virtual Care

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Manager - Health Information Management, Patient Registration and Virtual Care

Position Overview

Position Responsibilities

Position Requirements

July 6, 2026

The Details

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