The Timmins and District Hospital (TADH) continues to combine innovation and technology to connect patients to high quality care options. Most recently, the hospital expanded the use of a digital patient engagement platform called SeamlessMD, to guide and monitor patients undergoing cataract surgery – becoming the first hospital in Canada to do so.

Three years ago, TADH enrolled their first patient on SeamlessMD, a virtual companion for patients to receive support before their procedure and throughout their recovery with personalized education, progress-tracking, and post-op symptom monitoring. The program is also being implemented to support and monitor patients living with mental health and addiction challenges.

This digital monitoring plan allows our care team to connect with patients virtually during their recovery to provide supports and help when and where they need it.

To date over 1,400 patients have used the program at TADH, which has resulted in a 20 per cent reduction in patient readmission within 30 days of discharge and a 40 per cent reduction in emergency department visits within seven days of discharge for planned procedures.

“Ensuring patients have timely access to quality supports to keep them healthy and well at all points along their health care journey is vital,” shares Kate Fyfe, TADH President and CEO.  Joan Ludwig, TADH Chief Nursing Executive further states that, “This digital monitoring plan allows our care team to connect with patients virtually during their recovery to provide supports and help when and where they need it.”

“We are incredibly proud to partner with TADH, a true pioneer in embracing digital healthcare innovations in Canada,” adds SeamlessMD Co-founder and CEO, Dr. Joshua Liu. “Their decision to implement SeamlessMD for cataract surgery underscores their commitment to advancing patient care through leading technology, which has already led to remarkable improvements in patient outcomes, such as reducing readmissions and emergency department visits for patients. This collaboration is a testament to our shared vision of leveraging technology to ensure every patient gets the right care at the right time.”

Quick Facts

• TADH has Digital Care Plans available for Urology (kidney stones/TURP), General (hernia/breast/colorectal), Orthopedic (hips/knees/shoulder), Ophthalmology (cataract), Gynecological (C-Sections/hysterectomy) and Ears, Nose and Throat (Thyroid).
• SeamlessMD has a library of over 30 digital care plans, including for surgical procedures, maternity care, oncology, and other chronic conditions.
• Over a 12-month period, patients received 727 hours of education via SeamlessMD.
• A total of 99 per cent of surveyed patients say the information they received was easy to read and 95 per cent say the information they were looking for was easy to find.

The Timmins and District Hospital (TADH) is a fully accredited community, referral and teaching hospital serving the residents of the City of Timmins and Cochrane District as well as the adjoining areas of the Timiskaming, Sudbury and Algoma districts. The hospital offers a full range of medical, surgical, critical care, maternity, newborn, pediatric, long-term care, mental health and diagnostic imaging services.

SeamlessMD provides the leading Digital Care Journey platform for health systems to engage, monitor and stay connected with patients across healthcare journeys (e.g. surgery, oncology, chronic care, women’s health, behavioural health). Patients access digital care plans on their own smartphone, tablet or computer and are guided via reminders, education and progress tracking. Providers can receive alerts, monitor patients and access analytics to deliver better care.SeamlessMD has direct, turn-key integrations with Epic (Connection Hub), Oracle Cerner (CODE) and MEDITECH. In 2023, SeamlessMD was ranked the #1 solution to improve outcomes and selected as one of the top three solutions to reduce the cost of care, improve the patient experience, and improve the clinician experience in the KLAS Emerging Solutions Top 20 report.