Patient Feedback

We want to hear from you

Timmins and District Hospital (TADH) is committed to ensuring the highest quality of care for our patients and their loved ones. An important way we improve how we deliver services is through the feedback that we hear from patients and their loved ones. Use one of the following methods to share your feedback.

Speak to the service provider or Unit Manager

When possible we recommend providing feedback directly to a member of your care team or the unit manager. If you are raising a concern when and where it has occurred, our team can work to address this concern immediately. Your care and treatment, or the care and treatment of your loved one, will not be negatively impacted as a result of providing feedback.

Connect with our Patient Relations Team

Sometimes concerns cannot be addressed in real-time, and that’s okay. Our Patient Relations team is available to respond to any feedback, compliments or concerns that you may have.

Phone: 705-267-2131 ext. 2334
Email: generalinquiries@tadh.com

Fill out an online form

We encourage patients and visitors to share their experiences and suggestions by filling out our online feedback form at the bottom of this page.

Submit Feedback

Frequently Asked Questions

What information do I need to have to submit feedback?

We ask that you provide:

Whether or not your feedback is a compliment or concern.
Where you or your loved one received care.
The date and times you attended TADH.
The names of the people your feedback is about.
Contact information so that a member of our Patient Relations team can contact you.

Can I submit feedback if I don’t remember the staff or physicians names?

Absolutely! We ask that you please provide as many details about your visit as possible, including where you or your loved one received care. With your consent, our Patient Relations team will review your, or your loved one’s, electronic medical record as part of the investigation process.

Can I submit feedback for someone else?

Yes, our Patient Relations team reviews all submitted feedback thoroughly. If you are not the patient, or substitute decision maker (SDM), we may be limited in what information we can share with you without the consent of the patient or SDM.

I’ve submitted feedback, now what happens?

A member of our Patient Relations team will be in contact with you within 3 business days.
If you are submitting a concern, a formal review will be initiated.
We will facilitate communication with any relevant departments or services to help find a resolution.
A response to your concern, including an explanation of any decisions or actions taken as a result.

What can I do if I’m not satisfied with the outcome from my feedback?

All individuals have the option of contacting the Patient Ombudsman, an entity who oversees the complaint process for public hospitals, long-term care homes, and home and community care support services, including Ontario Health at Home. The provincial Patient Ombudsman can be contacted by:

Phone: 1-888-321-033
Website: patientombudsman.ca

Your experience matters to us. We encourage you to share your thoughts, suggestions, or concerns using the form below. Your feedback helps us improve the quality of care and services at Timmins and District Hospital. Thank you for taking the time to let us know how we can better serve you.