Information Services Clerk

Position Overview

To perform the clerical and/or receptionist duties within the Information Services portfolio: Reception / Registration / Switchboard / Health Data functional areas.

Position Responsibilities

Update patient demographic Information and Register Patient visit data into the Meditech System.
Enter / update required information into ERNI, CRITICAL and other web-based programs as needed.
Interact and take directions with/from Patients, Visitors and other staff, as required.
Required to communicate effectively with people at all levels, in person and on the telephone, when providing or obtaining information.
Using your skilled clerical perception, you will be required to accurately observe pertinent details contained within written material and when documenting received data and/or filing reports.
You must be alert, possess a good memory, present a pleasant personality and employ tact and diplomacy in always carrying out the position responsibilities.
You will be required to handle highly sensitive information confidentially.
Must maintain good working relationships with departmental staff, health care providers and all other hospital staff as per the Respectful Workplace Policy established at TDH.
To perform other departmental responsibilities as assigned.

Position Requirements

High school diploma or equivalent required. Post-secondary graduates from an Office Administration, Medical Administration, Business Administration or other related graduate program is mandatory.
Previous work experience in the clerical office environment and knowledge of medical terminology would be an asset.
Must have the ability to perform / apply routine office procedures / clerical tasks (typing 40 wpm, filing rapidly and accurately).
Must have strong abilities to work with computer data entry systems.
Intermediate to advanced knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
Must have the ability to work independently and demonstrate initiative with minimal supervision within a team environment.
Must have excellent interpersonal and communication skills, oral and written.
Must have the clerical perception to check entries such as names, titles and chart numbers and to file material in proper sequence.
Must possess the ability to understand instructions, and to exercise good judgment when meeting and dealing with patients, visitors, and other professionals.
Polished phone demeanor, tone and etiquette are required.
Employment history which demonstrates regular attendance at work.
Must have the physical ability to work while sitting or standing most of the working day and be able to bend, reach, lift and crouch while using departmental files.
Must be flexible with shifts (able to work days, nights, weekends and holidays).
Current resume is required and must pass a security check.
Current registration, switchboard, chart assembly and scanning experience would be an asset.
Must possess the ability to provide effective services to clients/patients in both English and French. Individuals who meet the language requirements of this post are invited to submit their résumé for consideration.

Compensation & Benefits

$27.85 – $29.60/ hours $54.307.50-$57,720.00
Option to enroll in Healthcare of Ontario Pension Plan (HOOPP).

May 28, 2025

The Details

Working at the TADH
Title	Information Services Clerk
Department	Health Records
Position Status	Part-Time
Hours of Work	20.5 hours / week; shift work requirement (days, nights, weekends & holidays)
Rate of Pay	$27.85 – $29.60/ hours $54.307.50-$57,720.00
Benefits	Healthcare of Ontario Pension Plan (HOOPP)
Deadline	Until Filled

Information Services Clerk

Information Services Clerk

Position Overview

Position Responsibilities

Position Requirements

Compensation & Benefits

May 28, 2025

The Details

Information Services Clerk

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Resume & CV

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Job Application Form

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Information Services Clerk

Position Overview

Position Responsibilities

Position Requirements

Compensation & Benefits

May 28, 2025

The Details

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