Patient Information

Becoming a Patient

The Timmins and District Hospital (TADH) supports patient and family-centered care. Family members are an important part of the health care team and contribute to the caring and healing process of the patient. Below you will find all the information in regards to being a patient the hospital.

Patient Registration

As the first step of receiving care at the Timmins and District Hospital, all patients are required to complete the patient registration process. Admitting and Registration is responsible for collecting and confirming personal health any required personal health information. This information is shared with your health care team to ensure safe, quality patient care.

During your admission, you will be provided an identification bracelet that must be worn at all times during your stay. Your bracelet is an important way that helps us identify you for treatment, medications and emergency purposes.

What to Bring

A few items to consider bringing with you to keep things organized, and to make your stay with us as enjoyable as possible.

Documents

• Valid Ontario Health Card.
• Details of any additional health coverage or insurance policies.
• If you are attending a specialist appointment from outside of the Timmins area, please bring your Northern Ontario Health Travel Grant documents for signature.
• For workplace-sustained injuries please bring your social insurance card and WSIB claim number.

Medications

• Any prescribed medications you’re currently taking in their original containers or a current medication list, including names of medication and instructions. Please provide these medications or medication list to your nurse when you’re admitted.

Personal Items

• Pajamas or sleep attire, robe, slip-resistant slippers and comfortable clothing.
• Toiletries such as a toothbrush, toothpaste, shampoo/conditioner, deodorant, shaving supplies, sanitary items, lip balm, skin cream, etc.
• Any aids/assistive devices like eyeglasses, dentures, hearing aids, canes, walker, and wheelchair.
• Please ensure that all aids/assistive devices are labelled with the patient’s name.

Please note that the Timmins and District Hospital is not responsible for lost, stolen or damaged items, belongings or assistive devices. In an effort to protect patients’ property, the TADH reminds patients and their families to leave valuables such as jewelry, money, credit cards, laptops, cameras or sentimental items at home.

Accommodations

Upon admission, if a private or semi-private room is requested, the following information must be presented and completed:

• Valid insurance policy card or information, including insurer’s name, group number, identification, division, etc.
• Patient/Substitute Decision Maker/Guardian’s signature on the Request for Accommodation form.

For information on billing and rates please visit our Billing & Payment page.

Meal Services

Our incredible dietitian and food service team support the TADH’s meal services program. Our patient-focused meals are assembled on-site, incorporating fresh ingredients to support the nutritional needs of our patients.

Patients will receive a daily menu to refer to when choosing your meals. Your meal selections take into consideration any special dietary needs ordered by your doctor or dietitian. Please inform a member of your care team if you have any food allergies or require any special dietary accommodations.

Meal Times

• Breakfast: 8:00 am
• Lunch: 12:00 pm
• Dinner: 5:00 pm

Television Rentals

Hospitality Network, in partnership with the TADH, is pleased to provide patients with personal bedside television rental service. Click the following link for more information on how to arrange for service, or call 1-866-223-3686. All payment arrangements are to be made with Hospitality Network.

Interpretation Services

Our care team is committed to ensuring all patients receive exemplary care at TADH. We are proud to provide patient care in such a diverse community.

To reduce language barriers, virtual interpretation services are available 24/7 at TADH through Language Line. If you, or your loved one require interpretation services during your stay, please notify a member of your care team.

Hotel Accommodations

Are you traveling from outside of the City of Timmins to receive care and require a place to stay? Please see the list of hotels in Timmins that offer discounted medical rates for patients and their families. You may be required to provide or show proof of appointment to receive these discounted medical rates.