Information Technology (IT) Support Assistant – Internship

Position Overview

Under the direction of the IT Manager/Chief Information Officer, the incumbent will provide support to technology users at TADH. As the first point of contact for computer hardware, software and telecommunications problems, the incumbent is tasked with resolving technical issues and recommending procedures and tools to prevent problems from reoccurring.

Position Responsibilities

Responding to end-user service requests
Introducing variations to established practices to resolve end-user issues
Probing for information from end-users to identify problems and establish needs
Troubleshooting and providing support for peripheral set-up and maintenance
Testing and analyzing new and upgraded software and/or hardware
Responding to service requests in a timely fashion
Providing detailed explanation on computing procedures
Training end-users on procedures and the use of supported IT systems

Position Requirements

Bachelor’s Degree or diploma in Information Technology, Computer Sciences or a similar field
Excellent troubleshooting ability with PCs, laptops, printers and other hardware peripherals
Excellent problem solving and analytical skills
Demonstrated knowledge of and troubleshooting ability with a wide variety of software (i.e. Sharepoint, Microsoft Office Suite, Zoom, Microsoft Teams, etc.
Demonstrated high level of customer service skills and interpersonal skills
Proven organizational skills and ability to manage competing priorities and deadlines
Excellent communication skills, verbal and written and the ability to explain technical concepts to non-technical users

Strong organizational and time management skills
Ability to manage fluctuating workloads and effectively prioritize competing deadlines within tight timelines

Bilingualism (French and English) would be considered an asset
Employment history, or relevant experience, that demonstrates regular attendance at work

To be successful in this role you will be:

Approachable
Courteous
Diplomatic
Multi-tasker
Organized
Patient
Tactful

Must have had at least one doses of the COVID vaccine.

To be eligible for this internship, you must be a new entrant into the IT work force, are transitioning to a new career, or the unemployed or underemployed who are entering a new field; Have not previously participated in a NOHFC-funded internship; are at least 18 years of age; and reside, and be legally entitled to work, in Canada.

July 16, 2026

The Details

Working at the TADH
Title	Information Technology (IT) Support Assistant – Internship
Department	IS/IT
Position Status	Full-Time – Contract
Hours of Work	37.5
Rate of Pay	Salary is $24.00/ hour $46,800.00/year
Benefits	N/A
Deadline	On-going until filled

Information Technology (IT) Support Assistant – Internship