Senior Desktop Support Technician

Position Responsibilities:

Specific activities include, but are not limited:

• Is the technical lead for all server and system initiatives.
• Lead and execute large-scale IT projects ranging from cloud migrations to full site deployments.
• Develops the design, setup, configuration, and on-going operations of virtual server environments (VMWare), cloud-based servers, storage area networks (SAN), data backups, data systems, and related applications and ensures the infrastructure is current, assesses near and long-term capacity needs, and performs capacity planning, data recovery and disaster recovery plans and procedures.
• Is responsible for the overall server and backup systems performance, monitoring, maintenance, support, and optimization; performs advanced server duties and functions.
• Supports staff in maintaining corporate voice systems, which include VOIP, PBX, and IVR systems
• Evaluates new technologies and provides recommendations and direction on technical solutions.
• Communicates with services providers, vendors, and contractors in the resolution of complex issues
• Follows proper change management processes and post-implementation review of modifications

and enhancements, as well as creates and maintains change management records, server documentation, designs, and drawings.

• Will be required to work non-standard hours to implement request for changes (RFCs)
• Perform other related duties may be assigned from time to time
• Ensures cross-functional teamwork and cross training to deliver quality solutions by identifying, escalating, and resolving all issues in a proactive manner.
• Assist the tech team in various activities to test and apply software updates and patches, monitors and maintains day-to-day systems operations.
• Plans, designs, and implements system upgrades & enhancements to meet current and future needs (Windows 10, Office 365, VLANs, VMware, Cloud Services, Citrix, SQL databases etc.).
• Establish Maintain and support daily server operations: logs, patching, configuration, and system security.
• Analyzes situations and identifiable factors to determine appropriate action, remedies, and outcomes through the use of defined procedures and best practices.
• Communicates highly technical information to both technical and non-technical personnel.
• Maintains project plans, cost estimates, and vendor relationships for system related activity.
• Manages performance monitoring, load balancing activities and works with other partner hospitals to maintain connectivity.
• Ensures standards compliance with architecture, technology, audit, and security standards.
• Maintains records and provides reporting on repairs, down time, changes and updates. Troubleshoot business critical systems and applications that operate 24/7/365; identify root cause, actions, impact, and resolution and executes remediation plans.
• Provide On-Call support outside of office hours on a rotational basis.

The responsibilities described above are representative and are not to be construed as all-inclusive.
The candidate will perform other duties as directed by the manager of IS/IT.